How to Drastically Lower Costs & Improve Service to Your Customers with VoIP Phones
A professional land-line phone system with multiple lines is a significant expense for any small business, but one that most resign themselves to. Afterall, having a phone at every desk is pretty commonplace and necessary for communications both inside and outside the office.
But what many small business owners don’t realize is that a simple switch to a Voice over Internet Protocol (VoIP) phone system could save them up to 70% or more on their phone system costs while giving them the features that large corporations use.
Our GEEK911 Communications Team helps many businesses in the San Jose/Silicon Valley area ditch the phone cables and make the upgrade to a VoIP IP PBX phone system. Once they switch, they never go back!
Why? The main reason is the amount of money they save and others include the quality of services and flexibility that VoIP allows. They realize they can actually get more features and pay less for them each month.
But even with all the benefits of VoIP, some still shy away from it, worrying that sound quality might be poor or it might lack some features of their traditional system.
What they don’t know is that VoIP technology has come a long way in the last decade or so and broadband speeds have also significantly increased, which has eliminated the old “tin can sound” issues from when the technology was first introduced back in 1995.
How can you use VoIP to lower your overhead while also improving your customer service? We’re about to tell you next! But, first let’s go through a quick primer on what VoIP is and how it works.
How Does VoIP Work?
Voice over Internet Protocol uses an internet connection rather than phone lines to transmit and receive voice communications… i.e. phone calls. The analog voice signals are converted into packets of data that can be transmitted just like any other file, through the internet via software or by email.
There are three main ways that calls are handled with VoIP:
- Analog Telephone Adaptor (ATA): Connects VoIP using standard telephone equipment with special software
- IP Phones: Specialized phones that look like normal phones with a handset, cradle, and buttons, but that connect directly to your internet wireless router
- Computer-to-Computer (or Mobile-to-Mobile): Using a software or app on your computer and its microphone and speakers, or a connected headset
How You Can Both Save $$ & Increase Services with VoIP
The business market for VoIP has risen steadily each of the last eight years, from 6.2 million to 41.6 million, as business owners continue to discover the benefits of the technology and positive bottom-line savings.
Businesses reduce costs an average of 50 to 75 percent with VoIP. (Tech.co)
The cost savings are significant, and small businesses tend to get the largest cost benefit, but even larger corporations can reduce overhead dramatically by switching to VoIP.
GEEK911 makes the switch even easier for our clients, taking care of the VoIP phone system ordering and delivery. Once the equipment arrives, you can make calls in minutes. We also take care of all the set up including enabling features, extensions, automated messages, and showing your staff around the system. (Watch a quick video about it.)
Here’s why you’ll want to switch to VoIP phones for your business.
With no equipment to purchase or wiring to have installed, setting up a VoIP system or adding on new phones is just a fraction of the cost of a land-line based system. Besides saving approximately 70% overall, companies switching to VoIP also save up to 90% on international calls.
Mobility and Flexibility
With traditional phone lines, you need to be at your desk to receive or make a call and moving a desk from one location to another isn’t always as smooth if there’s no phone jack nearby.
With VoIP, you can take your phone with you wherever you go with the ability to use the service from any device, anywhere on the planet. This also means in the event of a natural or man-made disaster at your office, you can easily continue helping customers from a safe location.
Features of “Big Company” Phone Systems
VoIP offers all the features that people expect from large corporations, but at a small-business affordable price, giving your company a boost in the perception department. You can use automated call routing, conference calling, department specific voicemail, and a slew of other features.
VoIP allows you to easily add or remove users as needed and instantly adjust your monthly bill to match. No long-term annual plans or expensive set up for a new staff member’s phone. You can have a new employee up and running with their own extension in minutes.
Works with Your Team
Instead of adjusting your workflow to a static phone system, you can have a phone system that works with you. If you’re having a staff meeting, VoIP not only acts as answering system but can email or text the phone messages to you while you’re away from your desk.
Want to offer telecommuting or flex-time working? VoIP makes it easy because your team can take their “desk phone” anywhere they’re working.
Get a Free No-Obligation Quote for VoIP Phones
Wondering what switching to VoIP might look like for your bottom line and customer service? GEEK911 can give you a free quote on for VoIP and help you compare the features to what you’re using now.
Want to save some money next year on phone costs? Don’t wait, call GEEK911 today at 1-866-433-5411 or reach out online.
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