From the heart of high-tech Silicon Valley start-ups straight to Head Geek, Robert Alexander Sarkes founded GEEK911 in March of 2006 to offer high quality IT service at affordable prices. His mission was to support growing businesses throughout the San Jose/Silicon Valley, California area.
His experience as a “hands-on” IT manager for multiple high-tech start-ups and as an IT director for eProNet (a Monster.com competitor), helped him see a void that needed to be filled that brought enterprise-level, 24/7 technology support to the masses.
We are locally owned and operated and our mission is un-nerding technology and improving the productivity of our clients.
How does a business stand out and get ahead of their competition? With the right technology pros! Whether you’re looking to automate your customer follow ups to close more sales or need to get a handle on network and device security, our GEEK911 team has the expertise you’ve been looking for.
We’re proud to have the best Geeks on the planet to serve you. All our team members share the same desire to learn and reach beyond their limits. Their passion for helping companies through technology is evident whenever you speak with them and our people have been recognized for doing whatever it takes to get the job done.
You can’t offer world-class customer service without great people. That’s why our team is fundamental to the way we do business. We believe that if your people are happy, your clients will be too.
We work to keep our team fulfilled and committed and ensure a work/life balance that contributes to their success in life. We grow as a company by nurturing our workforce and fostering their success.
Training & Development
At GEEK911 we believe it’s important to put the time in to train and develop each new Geek we bring onboard. In order for them to hit the ground running and be successful, it’s our job to give them all the knowledge and tools they need before they make that first service call.
We encourage personal development and working toward professional goals and taking on higher roles of responsibility to ensure continued job satisfaction. Our Geeks are motivated, appreciated, and know it’s worth their while to do a truly outstanding job.
Our team is renowned just as much for their expert tech skills as for their friendly smiles and handshakes!
What Makes Our Geeks Stand Out?
- We Know Our Stuff. Friendly, knowledgeable, field-tested technicians with a minimum of 4 years of experience.
- You’re Special to Us. You get personalized service because GEEK911 techs have a limited number of clients.
- Concierge Treatment. You get your very own Geek that will be the same person from the first call to your on-site service or repair.
- Emergency Contacts. Get emergency contacts for urgent assistance when you need it.
- We’re Fast. You can request 24-hour response time.
- You’re the Boss. Our goal is to ensure you’re happy, so we have a 100% Satisfaction Guarantee.
- We’re Affordable. We offer affordable flat rates, no hourly fees!